Most frequent questions and answers

WoofCrate is a recurring subscription service that delivers a box healthy, locally sourced doggy goodies on a monthly basis. Our customers can sign up on their choice of 1, 3, or 6 month subscription and we will send out 4-5 items per box. Your pupper will receive a durable toy, 2-3 treats and an apparel piece in every box! Every recurring shipment is unique, themed and full of healthy, locally sourced items! We try our best to make sure that most of our items are Canadian products and that you do not receive the same toys or treats from month to month!

Our service is exciting and simple! Click the Get your crate anywhere on our site to begin setting up your subscription. You will be asked to select the size of your dog, answer questions about allergies, and a few other details so that we can make sure to curate the monthly themed box as best as we can to your doggy! If you are not interested in receiving our themed monthly crates, then you can opt to Build your own Crate.

Build your own crate is a rufftastic option when shopping with woofcrate. You can choose precisley the products you want to buy, instead of being surprised by the monthly themed woofcrate. This is awesome for the four legged furry friends who have allergies or would rather just have a certain treat or toy that they love! You’ll be able to pick as many items as you’d like! and make it a one time purchase, or a recurring subscription. Building your own crate does not exclude you from the monthly activities either, so you can enjoy those too!

You can pay for your subscription using: Visa, Debit Visa, MasterCard, or Paypal.

You Can order at any time of the month, as you’ll receive your first box immediately; However, it’s important to know that WoofCrate ships on the 15th of every month for subscribers who have already had their first box.

for example: if you subscribe on the 25th, you’ll receive your first box within a few days, then your second on the 15th. Each box will be different!

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Unfortunately, shipping in Canada is a bit pricey. For the time being, we are unable to offer free shipping, but absolutely will in the future. However, we try to make it as affordable as possible, so the flat rate is $8/crate, anywhere within Canada.

It’s alright! we understand, times can get busy. We will do our best to track your shipment and get it shipped to the right address. Extra shipping charges will apply!

In order to change your mailing address, you will need to login in to your account and change it there. It’s important to change your mailing address before the next shipment, which go out on the 15th of every month.

Naturally, during shipment, the products can be damaged. If this dreadful event occurs to you, please do contact us immediately so that we can get it sorted out!

Although we do our absolute best to ensure only products of utmost quality make it into our crate, but if a product arrives in any condition less than perfect. You can send us an email at Explain the situation and include photos of the defective product. The final decision for a replacement will be at the discretion of WoofCrate alone and will be done in the best interest of our customer.

When selecting products to include in our crates, we make sure to work with the suppliers in finding only the best! It’s disappointing to hear that a product didn’t hold up as we intended, but naturally it does happen. As much as we’d love to guarantee the toys that are included in the box, we cannot do so since we are not the manufacturers.

However, you can bet your tail, well try to help you get a new one and that if the toy has a reputation of not being durable enough for our customers, well make sure to never include them again.

Absolutely, that is why Build your WoofCrate exists. You will be able to choose what your pupper can have and avoid what he cant. Build your crate

Absolutely, we love seeing our customers spread the love of woofcrate. Here ius where you can sign up for a gift subscription. 1, 3, 6, or 12 month packs that do not renew. Just be sure to put your billing information and then your lucky friend or family members information in the shipping section. They’ll be ecstatic when their WoofCrate arrives on their doorstep!

We’re glad you asked! we are huge supporters of all furry friends. one of our favorites are our rooms with the SPCA. We purchase rooms at the SPCA yearly so that we can support our four legged buddies. Not only Dogs either, but all furry animals. We are always open to suggestions since, after all, we are all apart of the woofcrate family. We are always looking for local animal shelters, rescues, outreach programs, and non-profit organizations that can use a hand making animals’ lives a little brighter. Our boxes are for the dogs, but we support organizations that help all kinds of animals in need.

We love hearing about amazing organization that our woof family likes supporting. We loves animals and that’s why we do what we do. Reach out to us with information and a link so that we can further look into it!

Ruroh! we’d be very sad to see you go and so would your pup. But, well keep this between us if you really need to go. If you need to cancel, please do so by logging into your account, go to your subscriptions, and click the cancel link. Remember, if you signed up for 3, 6, or 12 month subscriptions, you will continue to recieve woofcrates and cannot be refunded for these. If you want to cancel immediately and not receive another woofcrate, contact us; however, an early cancellation fee will be charged to your credit card. ($10 for 3 or 6 month plans and $20 for 12 month plans)

WoofCrate themed monthly packs are subscription based. You can subscribe on a monthly, 3 month, 6 month or 12 month base. The more months you subscribe for, the more money you save! We try our best to help everyone undersand how this works on our website, but we also understand that it can be misunderstood through the intial excitement that arises in you and your pup! If there is any confusion you need to sort out, please contact us but beware, the dogs at woofcrate cannot refund existing orders.

We wouldn’t give Fido anything that we wouldn’t give our own dogs. For that reason, we put a metric ton of time into selecting products that are organic, healthy and safe for our four legged friends. All the treats we include in WoofCrate are made in Canada or the USA, or if we find something awesome in another country, well include that too. Our Toys are sourced mainly from Canada but we also make sure to include other Countries. Either way, you can rest assured, every product we include are absolutely safe, healthy and Rufftastic!

Questions Still Unanswered?

Were woofing serious about supporting our furry friends and their hooman counterparts! Get over to our contact page and you’ll find all the way to contact us. or better yet, click the button below and it’ll teleport you their!

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